Quality Improvement Programme
Enabling staff, patients and the community to improve Solent services
The Solent Quality Improvement (QI) Programme aims to encourage and enable our staff to work with those that use our services to deliver improvement in their areas, and to be able to demonstrate how these have made a difference. The programme teaches the skills necessary to deliver and measure improvement to those of all levels of experience.
The programme has the following elements:
- A four-step, graduated programme of skills development
- A series of add-on masterclasses and workshops
- Bespoke facilitation and support to deliver Quality Improvement projects
- Support in placing the patient voice at the heart of improvement
- Support to showcase improvement work and share learning
- Support to learn from others via our ‘go and see’ fund.
The programme is built around the 'Model for Improvement', which is essentially a simple and structured way of going about improvement. It asks three basic questions to start:
1. What are you trying to improve?
2. How will you measure what has improved?
3. What changes will need to be made to do this?
It then uses a PDSA (Plan, Do, Study, Act) cycle to test small changes and see if they work; adjusting and testing until an improvement is made.
There are lots of tools and techniques to help you make improvements. Our programme is designed to help you learn how to use them, in a graduated and supportive way.
The four levels of skills development
Do you want to find out more about Quality Improvement?
We can come to your team meeting or event and deliver a session tailored to you on ‘What is QI?’. We provide you with a brief overview, share some examples of QI in practice and can answer any questions.
'Introduction to QI' is available to all Solent staff, and patients and any colleagues from partner organisations are very welcome to attend. Email firstname.lastname@example.org to book.
For all Solent staff, patients and colleagues, individually or as teams, this offers a brief overview of Quality Improvement methods. This includes an option to develop a small scale project, which we will support you with after the Foundation Day.
Who should attend?
- All Solent staff
- Any patients, service users, carers, colleagues or partners who are interested in working with our services to make improvements
- Anyone involved in Quality Improvement work or wanting to learn more
- Those considering the QI Practitioner training
How long does it last
What will it cover?
A short overview of: The Model for Improvement, setting an improvement aim, basic measurement tools, Plan-Do-Study-Act cycles, involving patients and colleagues in improvement, sharing your results.
Do I need any prior knowledge?
No - just an interest in Quality Improvement
Advanced classroom based training in QI methods and tools with facilitated larger scale project work.
Who should attend?
- Teams who would like to carry out a quality improvement project in their area, with the support of expert facilitators.
- Teams who would like to learn more about quality improvement methods.
- Teams can (should) include representatives of all those who may be impacted by the change, for example patients, service users or colleagues from partner organisations.
- Teams must be able to commit to all four training days
What will it cover?
A refresh of the Model for Improvement, patient and stakeholder engagement, quality improvement tools and measurement, testing change and improvement, sustaining and spreading improvement.
How long does it last?
4 classroom days delivered over six months, plus a celebration morning or afternoon. It will also require additional time in your service to carry out the improvement project.
Ideally, you will have attended the Foundation QI training day or have some experience of QI.
Teams will need to have a project idea.
We strongly encourage teams to include patients, service users, carers and/or colleagues from relevant partner organisations.
New! More information on the QI Leader programme is coming soon.