Susan Milne

My role

Senior Clinical Effectiveness Facilitator

My responsibilities

To support the delivery of high quality, innovative and effective Clinical Effectiveness and Service Evaluation projects by:

• assisting clinical staff at all stages of the audit process to ensure the achievement of quality improvement through effective audit processes;

• working with service lines to ensure clinical audit is integral to their function and that their statutory, mandatory and contractual requirements are met;

• facilitating national and regional audits by supporting clinicians to participate;

• developing systems to record and provide evidence of audit activity and implementation of actions for quality improvement;

• advising on the evaluation of national guidelines and recording the outcomes

• providing clinical audit training.

To support the Trust’s NICE Guidance policy of ensuring that the Trust has a systematic approach for the review, implementation and monitoring of compliance of National Institute for Health and Care Excellence (NICE) guidance:

• ensure that NICE guidance is disseminated on a monthly basis, to all the clinical service lines

• support service lines with the process of compliance monitoring of relevant guidance by creating baseline assessment tools

• keep accurate records which evidence the NICE policy is followed

• prepare reports for external bodies, as required.

My background

Degree in Physiology & Biochemistry, 4 years as a Medical Laboratory Scientific Officer (Microbiology); 20 years in Clinical Audit at Southampton General Hospital before moving to the Clinical Effectiveness Team at Solent NHS Trust in 2012.

Why I love my job

The work is varied and rewarding as I support busy clinicians and managers in meeting Clinical Effectiveness requirements.